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Kathleen Jane Sophia

  • Skiils
  • Cagayan de Oro, Philippines
  • 25 minutes ago
Attention to detail and accuracy Multi-tasking capabilities Customer Experience Management

Candidates About

Versatile Customer Service Specialist adept at managing end-to-end customer interactions and deliver exceptional client experiences. Possesses strong multi-tasking capabilities to balance high-volume tasks with exceptional attention to detail. Committed to proactive problem-solving, streamlining routine support tasks, and consistently driving high customer satisfaction ratings.

Experience History

Customer Service Representative

Teleperformance

  • Here are shorter, concise bullet options you can add one by one: * Responded to high-volume customer inquiries via phone, email, and chat. * Resolved customer issues while maintaining high satisfaction standards. * Updated customer records, logs, and account details in CRM systems. * Multitasked across tools to deliver fast, clear, and professional service. * Followed privacy guidelines and quality metrics to meet support goals.

Customer Service Representative

08/2026

Teleperformance

  • Responded to high-volume customer inquiries via phone, email, and chat. Resolved customer issues while maintaining high satisfaction standards. Updated customer records, logs, and account details in CRM systems. Multitasked across tools to deliver fast, clear, and professional service. Followed privacy guidelines and quality metrics to meet support goals.

Customer Service Representative

08/2026

Teleperformance

  • email
  • Handled high-volume customer inquiries
  • inbound

Awards or Professional Achievements

Education History

Phinma-COC

Degree

References