Frequently Asked Questions (FAQ)
Welcome! Here’s everything you need to know about using our platform to build your remote team with confidence.
Getting Started
How does the hiring process work?
We make hiring remote workers simple. Post a job, browse applicants, connect directly, and hire — no middleman fees. You manage the entire hiring process.
Is there a fee to use the platform?
We offer flexible subscription options depending on how many hires you plan to make. Once you’ve hired, there are no additional platform fees.
What types of roles can I hire for?
Virtually any role that can be done remotely — including virtual assistants, accountants, marketers, designers, developers, customer support, and more.
Finding and Hiring Talent
How do I find the right candidate?
You can search using detailed filters like skills, salary expectations, experience, and availability — or post a job ad and let candidates apply directly to you.
How do I pay workers once hired?
Payment is arranged directly between you and the worker. Most businesses use PayPal, Wise, Payoneer, or direct bank transfers.
Should I have a contract with my worker?
While not required by us, we highly recommend putting a clear, written agreement in place covering job responsibilities, payment terms, confidentiality, and work hours.
Do you offer help selecting candidates?
Yes! If you need help shortlisting candidates or reviewing applicants, we offer optional hiring assistance to make the process faster and easier.
Managing Remote Workers
How do I communicate and manage my remote worker?
We recommend tools like Slack, Trello, Zoom, and Google Workspace for seamless communication, task management, and tracking productivity.
Can I hire full-time, part-time, or project-based staff?
Absolutely. You have the flexibility to hire on your terms — full-time, part-time, or per-project, depending on your needs.
What about time zones and working hours?
Many Filipino workers are flexible and willing to adjust their schedules to align with your business hours. Be clear about working hours during the hiring process.
Worker Quality and Trust
How do you ensure the quality of workers?
We encourage workers to verify their profiles, complete skills assessments, and upload certifications. We also suggest you conduct interviews and test tasks before hiring.
Can I set up a trial period before fully committing?
Yes. In fact, we recommend starting with a short paid trial to ensure both sides are a good fit before making a long-term commitment.
If my worker doesn’t work out, what happens?
If things don’t work out within the first 30 days, we’ll assist you in finding a replacement at no additional cost.
Payments and Security
Do you offer escrow or payroll services?
Currently, payments are arranged directly between you and the worker. We provide best practices to ensure a smooth and trusted transaction process.
Is my personal and business information secure?
Yes. We respect your privacy and do not share your contact information publicly. We encourage users to follow secure hiring and payment practices.
Going Beyond Hiring
Can I hire an entire remote team?
Definitely. Whether you need one remote assistant or a full department, our platform supports businesses of all sizes in building and scaling remote teams.
Do you offer any post-hire support?
We provide onboarding templates, checklists, and best practice guides to help you set your new hires up for success.
Our Commitment to Ethical Hiring
How do you promote fair and ethical hiring?
We believe in fair wages, transparent communication, and respectful treatment of all workers. Our goal is to create lasting, win-win partnerships between businesses and remote professionals.
