Home / Kathrina Fae
Kathrina Fae
- Skiils
- Taal, Philippines
- 15 minutes ago
Candidates About
My name is Kathrina Fae Briguela, 26 years old and currently based in Taal, Batangas, Philippines. While my academic background is in healthcare, I chose to pursue a different career path aligned with my growing interest in business operations, human resources, bookkeeping, and accounting.
I began working at the age of 20 in the BPO industry, specifically for telecommunications, subscription, and e-commerce accounts. This is where I gained experience in both voice and non-voice roles, handling customer support through calls, chat, and email. I later transitioned into a virtual assistant role for a medical supply company based in California, where I started as a Product Support Specialist and was eventually promoted to an HR and Payroll Specialist with bookkeeping and accounting. As the sole HR representative, I managed end-to-end HR functions, payroll processing using ADP and Google Sheets, and financial tasks using QuickBooks Online, alongside administrative and operational responsibilities. During my time as a VA, we initially didn’t have a digital marketer, so I became the social media manager and digital marketer in the meantime. I edited and posted our products, and sent emails to customers
I also worked as a Tech Support Analyst for ADP Philippines under Workforce Now (an HR and payroll company), assisting clients with time and attendance discrepancies. Most recently, I've worked as a part-time Executive/Admin assistant for a nonprofit religious organization focused on mental health and counseling support. Outside of work, I teach dance, and I share my home with 11 cats and 4 dogs.
Experience History
Customer Service Representative
12/2020ResultCx
- Managed inbound calls from the United States, providing dedicated customer assistance using various tools.
- Handled diverse customer concerns, including application troubleshooting, activation, replacement, and payment processing.
- Tech support role, offering technical assistance and solutions to customers
Customer Service Representative
08/2021TaskUs
- Worked in two distinct accounts: Provided chat support for a subscription-based account, and offered membership sales services primarily through email communication
- Managed different tasks, including processing replacements, assisting customers with subscriptions/memberships, conducting basic troubleshooting, answering customers concerns, and efficiently processing orders.
- Used variety of tools to optimize efficiency and enhance customer satisfaction throughout both roles.
HR Specialist/ Bookkeeping & Accounting
05/2025Innovamed Industries, LLC
- end to end HR functions
- payroll processing
- admin tasks
- bookkeeping and accounting
Tech Support Analyst
03/2026ADP Philippines, Workforce Now
- Delivered client support for Workforce Management Time & Attendance solutions.
- Resolved inquiries related to employee timekeeping, attendance policies, and system functionality.
- Investigated and corrected timecard discrepancies and system errors
- Ensured accurate processing of time data to support payroll and workforce reporting
- Maintained high service standards while managing multiple client requests
- Troubleshoot system issues and provided solutions related to employee time entries, leave balances, and attendance records.
- Coordinated with internal teams to resolve technical and configuration concerns in a timely manner.
Executive/ Admin Assistant
07/2026Life Model Works
- Updating monthly reports from Stripe, Bill.com, Amazon, Thinkific, CD Baby, and InAudio
- Recording payments and sending emails to customers
- Adding gifts from Mail and Amplify to LGL
- Organizing Mail and Google Drive
- Research tasks and report making
Awards or Professional Achievements
Education History
References
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Expected Salary
0 - $1,579 Per Month
-
Experience
0 - 4 Years
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Gender
Female
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Age
26 Years
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Education Levels
Degree
Worked Industries
Workers Technology Specifications
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