Baldwin

The Automotive Advertising Agency

• Managed executive calendars, appointments, and follow-ups for client campaigns and internal meetings, improving scheduling efficiency by 25% Maintained communication with 20+ clients weekly through email and phone support, contributing to strong client retention and satisfaction Organized digital records and improved file tracking efficiency for the remote team, reducing document retrieval time by 30%

Intercontinental Hotels Group

• Assisted guests with hotel reservations, schedule adjustments, and travel-related concerns, maintaining high customer satisfaction ratings Handled 4060 daily inbound customer inquiries via phone and email while consistently meeting response time targets of 2 minutes and 30 seconds per guest on average. Upsold premium room packages and membership offers while maintaining high customer satisfaction, contributing to increased monthly sales revenue

Stanley Wu Industries LLC

• Managed customer inquiries, booking updates, and vehicle scheduling through chat and email support, improving customer response efficiency by 85%. Assisted with administrative tasks including data entry, file organization, and account monitoring, ensuring accurate operational records Coordinated appointment schedules and customer follow-ups to ensure smooth transactions and positive customer experiences with garnering 65% returning customers.

Growth Rhino LLC

• Conducted online research and gathered prospect data for B2B lead generation campaigns, supporting successful outreach initiatives by 65% increase in sales. Maintained and updated CRM databases with 200+ verified leads weekly, improving lead accuracy and campaign efficiency while achieving 98% accuracy on all records. Assisted management with administrative support and data organization tasks, improving workflow organization and generating Standard Operating Procedures that accelerated workspeed by 200%.

Virtus Virtual Workforce

• Supervised and supported a team of 14 virtual assistants while handling client accounts and admin tasks, improving team productivity and task completion rates. Assisted with recruitment interviews, onboarding, and training of new team members, helping reduce onboarding adjustment time increasing efficient teammates in the workforce by 85%. Coordinated client communications and administrative support requests, contributing to improved client satisfaction and retention by 95%.

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