Job Description

💻 IT Level 1 Help Desk

📍 Work From Home | 🕗 Monday to Friday, 8:00AM – 4:30PM (Philippine Time)

🧭 About the Role

We’re looking for a Level 1 IT Help Desk Support who can provide excellent technical support to our clients.

You’ll be the first point of contact for users needing help — handling calls, logging tickets, troubleshooting issues, and resolving problems remotely.

This role suits someone who’s tech-savvy, patient, and has a clear and confident phone manner.

⚙️ Key Responsibilities

• Answer customer calls and provide technical assistance
• Create, update, and manage support tickets
• Respond quickly to service requests and issues
• Remotely install and configure computer hardware, software, systems, networks, printers, and scanners
• Monitor and maintain IT systems and networks
• Assist colleagues or clients to resolve technical issues (via phone or remote access)
• Maintain reports and procedures related to IT support
• Analyze logs and records to identify potential issues
• Set up user accounts and reset passwords
• Support the rollout of new software or hardware solutions
• Perform basic troubleshooting on applications
• Join team meetings to give input on IT requirements
• Assist field engineers with on-site projects
• Use provided templates and processes to resolve IT issues
• Follow up with customers on pending ticket items